Policy

Guidelines for Building Inspection Reports Across New Zealand

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Policies for Precision - Ensuring Transparency and Informed Property Transactions.

Statement of policies adopted in the preparation of building inspection reports by the NZ House Inspection Co.

Vendor inspections:

The vendor is required to notify the inspector of any existing conditions that you are aware of that have been an issue or may become a problem at the time of the inspection.

Cancellation policy:

If the inspection is cancelled up to 24 hours before the inspection is due to be undertaken, a fee of $100 will be charged. If the inspection is cancelled within a 24-hour period of the due date of the inspection, the full cost of the inspection will be charged. We reserve the right to apply this policy at our discretion.

Payment policy:

Payment is due BEFORE delivery of the inspection report unless otherwise arranged.

NO Statement or receipt will be issued. All costs associated with debt collection will be added to the value of the invoice. Interest will be added at 2% per month for overdue accounts.

Scope:

The inspection and corresponding report are based on a limited visual inspection of the standard systems and components of the home. The purpose of the inspection is to identify major current deficiencies that are visually identifiable at the time of the inspection. The report shall include grounds, structure, exterior, roofs, plumbing, electrical, interior, and insulation/ventilation. The procedure for their inspection will be conducted in accordance with NZS 4306:2005. New Zealand Standard; Residential Property Inspection.

Limitations:

Any areas that are concealed, contained, inaccessible, or cannot be seen due to walls, ceilings, floors, insulation, soils, vegetation, furniture, stored items, systems, appliances, vehicles, or any other object, will not be inspected or included in the report. The client agrees to assume all the risk for any condition or problems that may be concealed during the inspection. Nothing will be dismantled during the inspection, and no destructive testing will be performed. Appliances and spa/pool equipment special cycles or features are not inspected; none of the appliances or equipment will be dismantled, and no efficiency will be determined.

The client understands that the house inspector has had a minimum of ten years' experience in the building industry and has had specific training in the procedures of house inspections by The NZ House Inspection Co. The report is not a guarantee, warranty, or any form of insurance and should not be used as a substitute for a final walk-through inspection. The report shall be considered the client's exclusive property, and copies will not be issued to any parties without the client's permission. The client agrees that the report shall not be given or sold to any other party not directly involved with the transaction process.

Reasonable access:

Reasonable access is access that is safe, unobstructed and has a minimum clearance of 450 x 400 mm opening access door that can be safely accessed from a 3.6 m ladder and a minimum crawl space of 600 x 600 mm in the ceiling space and 500 x 400 mm opening access door and a minimum crawl space of 500 mm vertical clearance for the subfloor area. Roofs are able to be safely accessed from a 3.6 m ladder. (Or if the minimum clearance is not available, the area is within the inspector's unobstructed line of vision).

Items and conditions excluded from the report include:

Building codes, zoning ordinance violations, geological stability, soil conditions, structural stability, engineering analysis, termites or other infestations, asbestos, formaldehyde, water or air contaminants of any kind, toxic moulds, rotting (non-visual), electromagnetic radiation, environmental hazards, appraisal of property value, repair estimates, detached buildings, sheds, underground condition of pool and spa bodies and related piping, items marked as not inspected within the report, private water systems, septic systems, saunas, specialised electronic controls of any kind, elevators, dumb waiters, water softener and purification systems, solar systems, internal system components, security systems, system adequacy or efficiency, prediction of life expectancy of any item or system, minor and/or cosmetic problems, latent or concealed defects. This report does not cover any buildings suffering from rotting homes, leaky homes, or toxic mould. Areas that the inspector believes to be potential problem areas are checked with a non-invasive moisture meter. We can only detect rotting of framing by invasive testing, which means removing the wall linings. This would not be done without the written consent of the owner. We will consider Weather Tightness, regardless of age; however, it will not be measured against Appendix A of the Standards or to E2/AS1 of the Building Code, Matrix and Evaluation, as this would be subject to a specialist report.

Disputes and limitation on liability:

The client understands and agrees that any claim against the accuracy of the report, in the form of errors or omissions, is limited to the failure on the part of the inspector to follow the Standards of Practice of the New Zealand Standard; NZS 4306:2005 Residential Property Inspection (a copy is held at our office for viewing if required). The client agrees to notify the inspector of any dispute in written form within ten days of discovery. The client further agrees that with the exception of emergency conditions, no repairs, replacements or alterations of the claimed discrepancy shall be made before the inspector can re-inspect the said item. The client understands and agrees that any failure to notify the inspector as stated above shall constitute a waiver of any and all claims for said failure to accurately report the condition in question. If you make a claim against The NZ House Inspection Co, you need to contact our office immediately and request a claim form.

Important information:

You need to be aware that it is possible for problems in a house to be disguised to prevent detection. If you notice anything that was not visible at the time of your visit and our inspection on the day you move into the property, you should immediately contact us to discuss it.

Insurers disclaimer

(a) This is a comprehensive property report of a visual-only, non-invasive inspection of the areas of the building that were readily visible at the time of inspection. The inspection did not include any areas or components that were concealed or closed in behind finished surfaces (such as plumbing, drainage, heating, framing, ventilation, insulation, or wiring) or that required the moving of anything that impeded access or limited visibility (such as floor coverings, furniture, appliances, personal property, vehicles, vegetation, debris or soil).

(b) The inspection did not assess compliance with the NZ Building Code, including the Code's weather tightness requirements or structural aspects. On request, specialist inspections can be arranged of weather-tightness, structure, or any systems, including electrical, plumbing, gas, or heating.

(c) As the purpose of the inspection was to assess the general condition of the building based on the limited visual inspection described in (a), this report may not identify all past, present, or future defects. Descriptions of systems or appliances in this report relate to existence only and not adequacy or life expectancy. Any area or component of the building or any item or system not specifically identified in this report as having been inspected was excluded from the scope of the inspection."

Privacy Policy

Purpose

The purpose of this privacy policy is to explain how and when we collect personal information, what we do with it, and your right to see or change it.

Other than personal information covered under the privacy policy, any material you send us through this website is considered non-confidential.

Collection, storage, and use of personal information.

There is no need to disclose personal information – you can use the website without disclosing any personal information.

Your disclosure of personal information – you may choose to disclose personal information to us when you fill in any forms on this website. This information can be viewed by website administrators, our staff, or contractors who work for us. Therefore, we recommend you don't send any sensitive personal information in submission forms.

Holding of information – If you provide personal information, we hold it indefinitely. We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other illegal activity that may expose us to legal liability.

Use of personal information.

We'll only use personal information provided to us for the purpose of:

  • Communicating with you, including, for example, responding to your request for information or a quote.
  • Sending you the occasional newsletter about our business services.
  • Improving the website and/or improving our services.

Statistical information and cookies.

Statistical information collected – we may collect statistical information about your visit to help us improve this website. This information is aggregated and doesn't identify you personally. It may include:

  • The search terms you used.
  • The pages you visited on our website and the links you clicked on.
  • The date and time you visited the website.
  • The referring website (if any) from which you clicked through to this website.
  • The type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox.

Use of statistical information – we and our website provider can view the statistical information referred to above, which can be used to improve our website and/or overall website services.

Cookies – This website generates session cookies for the purpose of monitoring website usage. The cookies don't collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the website.

Correcting your personal information.

Your rights – under the Privacy Act 2020, you have the right to access and ask us to correct or delete any of your personal information provided to us in connection with your use of this website. Contact us if:

  • You would like to see or change the personal information that you provided, or
  • You have any concerns regarding your privacy?

Data security breaches.

Suppose our data security is breached in any way, and an unauthorised party accesses the information we hold on you. In that case, we will inform you immediately and report the breach to the Privacy Commissioner.

If you have a privacy complaint.

If you have any concerns regarding privacy, please email gary@nzhic.co.nz 

If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Contact details for the Office of the Privacy Commissioner are available at https://www.privacy.org.nz/.

Ready for a stress-free property transaction? Contact our professional team on 0800 751 751 for expert guidance and peace of mind.

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